Hi everyone,
In late December, a number of PC players were targeted by cheaters who used third-party software to steal items from their inventories. We addressed this in a hotfix on December 23 and issued permanent bans for the cheaters’ accounts. However, there are players who are still missing their items, and we want to make it right.
Starting today, if you were among those who had items stolen, please keep an eye out for an email from our Customer Support Team at the address associated with your Bethesda.net account. It will contain details about how we would like to resolve this in your case and answer a few questions you may have.
We greatly appreciate your patience while we worked bring closure to those affected by this cheat. We would also like to thank everyone who reported this exploit to us originally so that we could address it as soon as possible.
As always, if you believe you’ve encountered an exploit or cheating in-game, the best way to report it to us is by submitting a ticket to our Customer Support Team so that we can investigate and address it as soon as possible.
Thank you very much!
